Refund policy

Return and Refund Policy

At Intimology, we want you to be completely satisfied with your purchase. Due to the intimate nature of our products, we maintain strict hygiene standards for returns.

Eligibility for Refunds

Eligible for refund:

Unopened products in original packaging (within 30 days)
Defective products (within 1 year of purchase)
Wrong item shipped
Items damaged in transit

Not eligible for refund:

Opened or used products
Products without original packaging
Products damaged by misuse or modification
Products used outside of intended purpose

How to Request a Refund

To request a refund, contact us within the specified timeframe with:

Your order number
Photos/video of the issue (for defects or damage)
Your reason for return

Email: hello@intimology.ca

Defective Products

If your product is defective, we will replace it free of charge. No return shipping needed. Simply contact us with proof of defect (photos/video), and we'll send a replacement immediately.

Refund Processing

Once approved, refunds are processed to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.

Return Shipping

For eligible returns, you are responsible for return shipping costs unless the return is due to our error or a defective product. Please ship securely and insured.

Warranty

We stand behind our products with a 1-year limited warranty against defects in materials and workmanship. This warranty does not cover normal wear, misuse, or failure to follow care instructions.